Revolutionising Your Business Phone System with Aircall

At Verum, we understand the importance of seamless communication in driving business success. That's why we partner with leading solutions like Aircall to bring you valuable tools for your business. If you haven't explored Aircall yet, let us introduce you to this new phone system that's changing the game for companies worldwide.

What is Aircall?

Aircall is a cloud-based phone system designed specifically for modern businesses. It integrates effortlessly with your existing tools and provides a robust platform for managing all your voice communications. Whether you’re running a small business or a large enterprise, Aircall offers the flexibility and features you need to keep your team connected and your customers satisfied.

What Does Aircall Do?

Aircall comes packed with a variety of features that streamline and improve your phone communications:

• Cloud-Based Calling: Make and receive calls from anywhere with an internet connection, ensuring your team can work remotely without any disruption.
• Call Routing and Queuing: Efficiently direct calls to the right team members and manage high call volumes with ease.
• Integration with CRMs: Sync your calls with customer relationship management (CRM) systems like Salesforce, HubSpot, and more to keep all your customer interactions in one place.
• Call Analytics: Monitor and analyse your call data to gain insights into your team’s performance and identify areas for improvement.
• IVR and Voicemail: Use interactive voice response (IVR) to automate call handling and ensure important messages are captured with voicemail.

Why is Aircall Useful?

Aircall stands out as a powerful tool for several reasons:

• Scalability: As your business grows, Aircall scales with you. Adding new lines and users is simple and quick.
• Flexibility: With its cloud-based nature, Aircall supports remote and hybrid work setups effortlessly.
• Improved Customer Experience: With features like call routing and CRM integration, you can ensure that customers are connected to the right person quickly, leading to better service.
• Cost-Effective: Eliminate the need for expensive hardware and maintenance with Aircall’s subscription-based model.

How Aircall Improves Your Business

Implementing Aircall can bring about significant benefits for your business:

• Enhanced Productivity: Streamline your communication processes, allowing your team to focus more on their core tasks.
• Better Customer Service: Faster response times and efficient call handling lead to higher customer satisfaction.
• Informed Decision-Making: Use call analytics to make data-driven decisions that can improve your team's performance and customer interactions.
• Seamless Integration: Aircall works well with your existing software, reducing the hassle of managing multiple platforms and ensuring all your tools work together harmoniously.

What platforms does Aircall integrate with?

Aircall integrates with several notable tools & platforms that enhance productivity and streamline workflows. It connects with CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data is logged and accessible within these platforms. Aircall also integrates with helpdesk solutions such as Zendesk, Freshdesk, and Intercom, allowing support teams to access customer information and improve service efficiency. 

Additionally, it supports integrations with productivity tools like Slack, Microsoft Teams, and monday.com, as well as eCommerce platforms like Shopify and Gorgias​

Aircall is an innovative phone communication solution that can help your business operate more efficiently and effectively. At Verum, we are excited to help New Zealand businesses leverage Aircall to boost their communication capabilities and achieve their goals. If you’re interested in learning more about how Aircall can benefit your business, reach out to us today.