Privacy policy.
Your details, handled with care.
Last updated
This policy explains how Verum Digital ("Verum", "we", "us") collects, uses, stores and shares personal information when you use verum.nz or get in touch with us. We follow the New Zealand Privacy Act 2020 and its information privacy principles.
What we collect
We only collect what we need to reply to you and run the site:
- Details you give us. When you use the contact or support form we collect your name, email address, phone number (optional), the service you're interested in, your message and the page you sent it from. If you email, call or chat with us, we keep what you share in that conversation.
- How you use the site. Analytics and advertising tools record things like the pages you visit, how you arrived, your device and browser, and an approximate location based on your IP address.
- Security checks. Google reCAPTCHA looks at how the form is used to tell people from spam bots.
How we use it
- To reply to your enquiry, prepare a proposal and do the work you ask us to do.
- To look after existing clients, including support requests and billing.
- To understand which pages and campaigns work, so we can improve the site and our advertising.
- To keep the site and our forms secure and free of spam.
We don't sell your personal information. We won't add you to a mailing list unless you ask to join one, and you can unsubscribe at any time.
Who we share it with
We use a small number of trusted providers to run the site and our business. They only get the information they need to provide their service:
- Postmark delivers form enquiries to our inbox by email.
- Google (Analytics, Ads, Tag Manager and reCAPTCHA) measures site visits and campaigns and protects our forms.
- Intercom runs the chat messenger on the site.
- Cloudflare delivers the site quickly and protects it from attacks.
Some of these providers store information outside New Zealand, including in the United States. When that happens we rely on them to protect it in a way that is comparable to the Privacy Act 2020. We may also share information if the law requires it.
Cookies
The analytics, advertising and chat tools above use cookies and similar technologies to recognise returning visitors and measure how the site is used. You can block or delete cookies in your browser settings; the site still works without them, although the chat messenger may not.
How we keep it safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access, including encrypted connections (HTTPS), access limited to the people who need it and reputable providers. We keep personal information only for as long as we need it for the purposes above or as the law requires.
If a privacy breach is likely to cause anyone serious harm, we will tell the people affected and the Office of the Privacy Commissioner as soon as we can.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Email hello@verum.nz and we'll respond within 20 working days. We may need to confirm who you are first.
If you're not happy with how we've handled your information, please talk to us first. You can also complain to the Office of the Privacy Commissioner.
Contact us
Questions about this policy or your information: email hello@verum.nz, call 0800 627 538, or write to us at Unit A, Level 9, 17 Albert Street, Auckland CBD, Auckland 1010.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.