Custom AI agents that answer customer questions around the clock and help your team find answers in your own documents. Built on your content, connected to your tools and set up to hand over to a person whenever it matters.
A custom AI chatbot is an assistant trained on your own content, like your website, help articles, policies and product information, so it answers questions accurately in your brand's voice. Unlike a generic chatbot, it connects to your tools, follows rules you set and hands the conversation to a person when it can't help.
Customers ask the same questions again and again, often after hours. Staff dig through shared drives for the same policy or process. A well-built AI agent answers both from your own content, so people get a useful reply straight away instead of waiting.
We build two kinds. Customer-facing agents sit on your website, in Intercom or another chat tool, answering questions, qualifying leads and collecting enquiry details. Internal knowledge bots live where your team already works and answer questions from your handbooks, policies and process docs.
Every bot we build knows its limits. It sticks to content you approve, says when it doesn't know and hands over to a real person with the full conversation attached. Behind the scenes, our developers connect it to your CRM and help desk with custom integrations.
Not sure a chatbot is the right first step? Start with an AI strategy and audit.
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A scripted demo. Your agent is trained on your own content and tested before launch.
An AI agent on your website or chat tool that answers common questions about your products, services and policies in your brand's voice. It collects enquiry details and sends qualified leads to your team.
A private assistant trained on your handbooks, policies, process docs and past answers. Staff get a straight answer with a link to the source, instead of hunting through shared drives.
When a question needs a person, or a customer asks for one, the bot passes the conversation to your team with the full history attached. Nobody repeats themselves. After hours, it takes details and sets clear expectations for a follow-up.
We connect your agent to the tools behind it, so it can look up an order, log a ticket or add a lead to your CRM. As an Intercom partner, we can set up Intercom's built-in AI or connect a custom agent to it.
Before launch, we test your bot against real questions, tricky edge cases and attempts to push it off-topic. It sticks to approved content, steers clear of topics you rule out and admits when it doesn't know.
After launch, we review conversations, spot questions the bot couldn't answer and fill the gaps in its knowledge. You also see what customers ask most, which is useful input for your website and FAQs.
We look at the questions your customers and team ask most, where the answers live today and which tools the bot needs to connect to.
We agree what the bot should and shouldn't do, the content it learns from, the tone it uses and when it hands over to a person.
We prepare your content, build and connect the agent, then test it against real questions before it goes anywhere near a customer.
Once it's live, we review conversations, fill knowledge gaps and tune its answers, so it gets more useful over time.
A bespoke B2B integration app, plus its brand, website and AI services.
Brand, Founder Score, checkout and cohort console for our own accelerator.
A full rebrand, from workshops to building signage, plus a bespoke website.
AI answers now replace the click, so brands need to show up in the conversations AI tools learn from.
As AI agents start searching, comparing and buying for people, GEO makes sure your content is the source they choose.
AI won't make us dumber or take every job, but how much it helps depends on how wisely you use it.
Straight answers to what people ask us most. Anything else, just ask.
The cost of a custom AI chatbot in NZ depends on how much content the bot learns from, how many systems it connects to and whether it serves customers, staff or both. We scope it with you first and recommend the simplest setup that does the job, so get a quote to find out more.
The time it takes to build an AI chatbot depends on the scope: a focused bot answering from a tidy set of content launches much sooner than one connected to several systems. Preparing content and testing often take longer than the build itself, and we'll give you a timeline once we've seen what's involved.
An AI chatbot can be safe for customer data when it's set up with privacy in mind. We limit what the bot can see, choose providers with clear terms on how your data is stored and whether it's used for training, and set rules so it doesn't ask for or share sensitive information. Your obligations under the Privacy Act 2020 still apply, so we help you make those choices with your eyes open.
AI chatbots can make things up, which is why we ground every bot in content you approve and test it hard before launch. Ours are set up to say when they don't know and hand over to a person, rather than guess.
Yes. Verum is an Intercom partner, so we can set up Intercom's built-in AI or connect a custom agent to your Intercom inbox, with handover to your team inside the same tool.
A chatbot answers questions, while an AI agent can also take actions, like looking up an order, booking an appointment or updating your CRM. Most of what we build sits somewhere in between, with actions limited to the ones you approve.
Tell us where you want to be. We’ll show you how to get there, with a plan built for your business, not a template.
Talk to AbdullahManaging Director, 17 Albert Street
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