Leaflink:
a patient portal built from the ground up

The client

Green Leaf Group is the healthcare group behind Lake Road Pharmacy and Cannabis Clinic. Patients see a clinician, get a prescription and have it dispensed by Lake Road Pharmacy, with same-day delivery available in Auckland, Hamilton and Whangārei.

The brief

Green Leaf Group wanted one secure place where patients could look after their own care: see what they're prescribed, reorder, pay and track a delivery, without another password to remember. It had to be simple enough for anyone to use, and work as well on a phone as on a laptop.

What we did

We designed and built Leaflink from the ground up, inside Lake Road Pharmacy's online store. Patients sign in with their email and a one-time passcode, so there's no registration and nothing to forget.

The dashboard brings it all together: active prescriptions, remaining repeats and the monthly allowance their clinician sets, upcoming consultations, and quick links to order medicine or request a patient letter. A visual THC tracker updates as items go into the cart, and if something is out of stock, patients can ask for their clinician to review an alternative. Checkout supports Afterpay, and every delivery can be tracked step by step to the door.

We also designed consultation booking as a short guided flow: new or returning patient, format, location, doctor and time, then confirm. The dashboard has its own mobile layout, so the portal is as easy to use on a phone as on a laptop.

For launch, our graphic design team made a step-by-step patient guide and a series of social posts. Both walk patients through activating their account, finding their way around the dashboard and placing a first order.

The result

Leaflink is live on the Lake Road Pharmacy website, with a Leaflink login in the main navigation and online ordering with Afterpay. Prescriptions, repeats, orders and deliveries now sit in one secure place that patients can reach from any device.